Returns and complaints

How do I make a complaint?

If a product is faulty or does not work properly, please contact Tovarna Organika d.o.o., Ulica bratov Kotar 1, 1236 Trzin, Slovenia, by email at info@tovarnaorganika.si.

Please report a non-conformity of the goods within two months of discovering it and describe it precisely. You can read more about your rights in Article 16 of the terms and conditions.

How do I return a product?

You can withdraw from your purchase within 14 days of receipt without giving a reason. Let us know at info@tovarnaorganika.si or with the return form. Return the products within 14 days of your notice, undamaged and in their original sealed packaging; the cost of returning them is yours. We refund the purchase price within 14 days of receiving your notice. For hygiene reasons, sealed products that have been opened cannot be returned.

More information about the procedure is available in the terms and conditions.

For more information, please contact us.